Q: I have not received my ticket...
A: Please check that your TCC ticket is not in your Spam filter and sent to Junk Mail instead of going to your Inbox.

Q: How long is my VOD ticket valid for?
A: Depending on the event your VOD ticket is valid for 2, 5, 7 or 30 days from the date of issue.

Q: How do I access my VOD ticket to watch the concert?
A: Please access your MyEvent section on www.theconcertchannel.net with your login details, and click on the concert to start.

Q: The live stream keeps stopping/freezing.
A: Try to watch the concert in a different bitrate. Click on one of the available streaming bitrates which are shown on the MyEvents and player page. If a stream stops during broadcast you can use the back link on the player page and select the required bitrate (again).

Q: The live stream keeps cutting out.
A: This is probably due to connectivity issues. Please check the state and speed of your internet connection.

Q: The VOD keeps stopping/freezing
A: Check the state and condition of your internet connection. If that is as it should be, we would suggest that you allow the player to buffer 25% before starting to view the concert.

Q: The concert is delayed. Will I still be able to see the whole concert?
A: Yes. Your ticket allows you to see the entire concert.

Q: The concert is cancelled, can I have a refund?
A: In the event of the cancellation of an event and the event being re-scheduled, you will be offered the opportunity to keep your ticket for the re-scheduled event, or to receive a full refund.

If these do not answer your question or help with your issue then please contact help@theconcertchannel.net

In the event of any connectivity issues (stopping, freezing, etc.), it helps us locate the problem if you can supply us with the following information when contacting our support team

• Who is your ISP?
• Which bitrate are you using to view the concert?
• What is your IP address (find out at: http://whatismyipaddress.com/)?